Privacy Policy
Who We Are
Dump & Done ("we," "us") is a family-owned junk removal and property services company based in Mission Viejo, California, serving Orange County and surrounding Southern California areas. You can reach us at info@dump-done.com.
Information We Collect
- Contact details you provide through our quote form, booking requests, email signup, or job applications — such as your name, phone number, email address, and city/ZIP.
- Job details you share with us, including descriptions of the work and photos of items, spaces, or property you send by form or text message.
- Usage information collected automatically by our website platform (Shopify), such as pages visited, device and browser type, and approximate location, via cookies and similar technologies.
How We Use Your Information
- To prepare quotes, schedule work, perform services, and communicate with you about your project.
- To respond to questions and job applications.
- To send occasional offers and updates only if you sign up for our email list — you can unsubscribe at any time.
- To operate, secure, and improve our website.
Calls, Texts & Photos
When you provide your phone number or text us photos, you agree that we may call or text you about your quote and your project. Message and data rates from your carrier may apply. Photos you send are used to assess and quote your job; we will not use them in marketing without your permission.
How We Share Information
We do not sell your personal information. We share it only with service providers who help us run the business — such as Shopify (website and forms) and communications tools — and when required by law. These providers may only use your information to provide services to us.
Cookies & Analytics
Our website runs on Shopify, which uses cookies necessary for the site to function and basic analytics to understand site usage. You can control cookies through your browser settings.
Data Retention
We keep quote and job information as long as reasonably needed for business records, then delete or anonymize it. You may request deletion sooner (see below).
Your California Privacy Rights
If you are a California resident, you have the right to request access to the personal information we hold about you, request that we correct or delete it, and to not be discriminated against for exercising these rights. To make a request, email info@dump-done.com with "Privacy Request" in the subject line. We will verify your identity and respond within the time required by law.
Children
Our services and website are not directed to children under 13, and we do not knowingly collect their information.
Security
We use reasonable safeguards to protect your information, though no method of transmission or storage is 100% secure.
Changes to This Policy
We may update this policy from time to time. Continued use of the site after changes means you accept the updated policy.
Contact
Questions about this policy? Email info@dump-done.com.

